Lowe's Home Improvement in Oshkosh, WI Closed now

Reviews about Lowe's Home Improvement

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  February 28, 2019, by Emi-Jo Barkley
  At the end of December, my family and I moved to the south end of Fond Du Lac County. We were in desperate need of new appliances and heard about some pretty great deals Lowes was having and decided to check it out. We were assisted by a very nice woman by the name of Lisa who answered all of our questions and really listened when we told her what we were looking for. We ended up leaving the store buying the floor model GE refrigerator because it was in great shape and we were told it would come with all components, and new dishwasher, stove, and microwave and full manufacturers warranty on all. We were a little disappointed when we heard that we would not receive our appliances for an entire month, but had such a nice experience we overlooked it. This is when everything went downhill. We never received a phone call confirming our delivery date. So we called to confirm 2 weeks prior to delivery and were told that there has been a delay and we would now need to wait another week. Frustrated, but still happy we left it alone. Then delivery day came. They brought an as is Samsung fridge. Not what we asked for and obviously did not match the rest of our package. Also stated that even though they HAD the written note stating that ALL our appliances were to be installed and our old fridge was to be moved downstairs, the men delivering our appliances refused to do all of that!! How is it possible that something that was written down and agreed upon the day we bought our appliances can be vetoed by a simple “nope”?? We told them to leave with our appliances and we immediately called Lowes. They found our fridge and agreed to deliver it the next day. They also notified us that we needed to call someone that was contracted out to install the dishwasher and microwave and it would take days to a week to get someone out. That would cost an extra $328.00. Why weren’t we informed of this in the beginning?? One so we had time to schedule this and two so we weren’t surprised by an additional charge. We came to the agreement to install the microwave ourselves and a discount on the dishwasher installment. They agreed to bring it to $79.00, but then they added mileage and additional charges. At this point we said forget it and we will do it ourselves. Our appliances came the next day and we began a huge project installing them. A few days later my one year old was playing with his refrigerator magnets and I noticed him pulling on a wire under the new refrigerator. The kick plate that was there at the store is now missing. So much for having “all components” So once again we called Lowes in Oshkosh. They said they apologize and will have one for us in 3-7 days. Ok fine. After seven days we called looking for an update on our kick plate. You guessed it! They never ordered one and are now refusing to give us one! I have never seen such unorganization in a large corporation in my life. I have never had such poor customer service. I have never been lied to so many times by the same company. Now I need to spend more money to make it safe for my child to play with his magnets. Way to go Lowes. Keep it classy. I am telling everyone I know and don’t know, save yourself the headache and disappointment and shop somewhere else!